Managed Services

Business Services

Managed services provides businesses with a cost-effective and efficient way to manage IT needs. By leveraging the expertise and resources of an MSP, companies can enhance their operational capabilities, secure their IT environment, and focus on their core business objectives. Managed services offer scalability, flexibility, and a proactive approach to IT management, making them an essential component for modern businesses.

Helpdesk Services
Inrastructure Operations/ Maintenance (On-permise & Cloud)
NOC monitoring
Managed Security services
SOC Monitoring

Helpdesk Services

Outsourcing helpdesk services offers a strategic advantage for businesses by providing professional, efficient, and cost-effective IT support. This approach ensures that users receive timely assistance, leading to higher satisfaction and allowing the organization to focus on its core competencies. The deliverables from an outsourced helpdesk service include comprehensive support, robust ticketing and reporting systems, user training, and continuous performance improvement, all contributing to the smooth operation of the business's IT infrastructure.

Inrastructure Operations/ Maintenance (On-permise & Cloud)

Managed services for infrastructure operations and maintenance encompass a comprehensive approach to managing, maintaining, and optimizing an organization’s IT infrastructure, both on-premise and in the cloud. These services ensure that all aspects of the IT environment are functioning efficiently, securely, and in alignment with business goals.

24/7 Monitoring and Support:

Continuous monitoring and round-the-clock support to ensure infrastructure stability and quick issue resolution.

Proactive Maintenance:

Regular maintenance schedules, including updates, patches, and performance tuning.

Comprehensive Security Management:

Implementation of robust security measures, including firewalls, antivirus, intrusion detection systems, and regular security audits.

Data Backup and Recovery Solutions:

Reliable backup processes and detailed disaster recovery plans to ensure business continuity.

Scalability and Resource Optimization:

Strategies and tools to efficiently manage resource usage and scale infrastructure based on demand.

Regular Performance Reports:

Detailed reports on infrastructure health, performance metrics, and compliance status.

Customized Infrastructure Management Plans:

Tailored plans to meet the specific needs and goals of the organization, covering both on-premise and cloud environments.

NOC monitoring

Managed NOC monitoring services provide a comprehensive solution for overseeing and maintaining an organization’s network infrastructure. These services offer continuous monitoring, proactive maintenance, and swift incident response, ensuring high network availability and performance. The deliverables from NOC monitoring include real-time alerts, detailed performance reports, regular maintenance schedules, and enhanced security measures, all contributing to a robust and reliable network environment. By leveraging NOC monitoring services, organizations can achieve operational efficiency, cost savings, and focus on their core business activities while ensuring their network infrastructure remains secure and performant.

Managed Security services

Managed Security Services (MSS) involve the outsourcing of an organization’s cybersecurity functions to a specialized third-party provider, known as a Managed Security Service Provider (MSSP). These services are designed to protect against a wide range of cyber threats, ensuring the security and compliance of an organization’s IT environment.

Threat Detection and Response:

Continuous Monitoring: 24/7 monitoring of networks, systems, and applications to identify and respond to security threats in real time.
Incident Response: Rapid identification, containment, and remediation of security incidents to minimize impact.

Vulnerability Management:

Regular Scanning: Performing regular vulnerability assessments and scans to detect potential weaknesses in the IT environment.
Patch Management: Applying patches and updates to software and systems to address vulnerabilities.

Security Information and Event Management (SIEM):

Log Management: Collecting, analyzing, and correlating log data from various sources to detect and investigate suspicious activities.
Threat Intelligence: Integrating threat intelligence feeds to enhance the detection of known and emerging threats.

Firewall and Intrusion Detection/Prevention Systems (IDS/IPS):

Firewall Management: Configuring and managing firewalls to control incoming and outgoing network traffic based on security rules.
IDS/IPS Management: Deploying and managing IDS/IPS to detect and prevent unauthorized access and malicious activities.

Endpoint Protection:

Antivirus and Anti-malware: Implementing and managing antivirus and antimalware solutions to protect endpoints from threats.
Endpoint Detection and Response (EDR): Advanced monitoring and analysis of endpoint activities to detect and respond to threats.

Identity and Access Management (IAM):

Access Controls: Implementing policies and technologies to manage and control user access to critical systems and data.
Multi-Factor Authentication (MFA): Enforcing MFA to enhance the security of user authentication processes.

Compliance Management:

Regulatory Compliance: Ensuring that the organization adheres to relevant regulatory requirements and industry standards (e.g., NESA, PCI-DSS).
Audit Support: Providing support for security audits and assessments to demonstrate compliance.

Security Awareness Training:

User Training: Conducting regular training sessions to educate employees about cybersecurity best practices and phishing awareness.
Simulated Phishing: Running simulated phishing campaigns to test and improve employee awareness and response.

Data Loss Prevention (DLP):

DLP Solutions: Implementing and managing DLP technologies to prevent the unauthorized transfer of sensitive data.
Policy Enforcement: Defining and enforcing data protection policies to safeguard critical information.

SOC Monitoring

SOC (Security Operations Center) monitoring is a critical function within managed security services, focusing on the continuous surveillance, detection, and response to security threats across an organization's IT infrastructure. SOC teams utilize advanced technologies, skilled analysts, and standardized processes to protect the organization's data and assets from cyber threats.