You can reach our support team via:

1. Phone: [+971 524210012]
2. Email: [cyberdicrypt@gmail.com; Info@cyberdecript.com]
3. Live Chat: Whatsapp [+971 524210012]

Our standard business hours are Monday to Friday, 9 AM to 6 PM. For clients with 24/7 support contracts, our support team is available around the clock.

We implement robust security measures including:

• Encryption for data at rest and in transit
• Regular security audits and vulnerability assessments
• Advanced firewalls and intrusion detection systems
• Comprehensive data backup and disaster recovery plans

Our onboarding process includes:

1. Initial consultation to understand your IT needs
2. Comprehensive assessment of your current IT infrastructure
3. Proposal and agreement on the scope of services
4. Implementation of necessary changes and setup
5. Ongoing support and maintenance

Yes, we tailor our IT services to meet the specific needs of each client. Our team will work closely with you to develop and implement solutions that align with your business objectives.

Absolutely! We specialize in cloud services and can help you migrate to the cloud seamlessly, ensuring minimal downtime and maximum efficiency.

Yes, our technicians can provide remote support to resolve most issues quickly without the need for an on-site visit. We use secure remote access tools to ensure your data remains protected.

Our key differentiators include:

• Personalized service and dedicated account managers
• Comprehensive solutions tailored to your business needs
• Proactive approach to IT management and cybersecurity
• Commitment to customer satisfaction and continuous improvement

You can request a quote by:

• Filling out the form on our website [Contact page]
• Contacting our sales team directly via phone or email
• Scheduling a consultation with one of our IT experts

Yes, we offer training sessions for your staff to ensure they are well-versed in using new systems and technologies we implement. This can include cybersecurity awareness training, software usage, and best practices.

Our response time varies depending on the service level agreement (SLA) in place. For critical issues, we strive to respond within 15 minutes. Standard requests are typically addressed within one business day.

We offer flexible contract terms to suit your needs, including month-to-month, yearly, and multi-year agreements. Our goal is to build long-term relationships based on trust and satisfaction.

We plan and execute IT upgrades during off-peak hours and use proven methodologies to minimize downtime. Our team coordinates closely with your staff to ensure a smooth transition.